Getting back to normal means prioritising wellbeing
30 March 2022
David Green

How should we mangage a return to the workplace?

Should we be worried by the recent increase in COVID-19 cases? And will the new COVID wave prevent charities and voluntary groups from getting back to normal?


With summer approaching, the UK recorded over 100,000 new cases on 21 March 2022. More than double the figure for a month earlier. Of course, with an increase in cases comes an increase in hospitalisations. In England, they stand at their highest rate for more than a year for the over-75s. In Scotland, patients in hospital with COVD-19 have reached record levels.


Fortunately, vaccination and new treatments have made the disease a lot more manageable for most of us. Indeed, many people report symptoms similar to those of a bad cold. But I know from experience that COVID can be very debilitating.


It wasn’t just the extreme headache and the spiking fever, it was the brain fog and fatigue that were the biggest problem as they lasted weeks after the other symptoms had ended. Working during that time was out of the question; and I dread to think how bad it might have been if I hadn’t had a complete course of vaccinations.


So how should the Third Sector manage the current wave of new cases?


Going forwards, only Wales will still require organisations to undertake a COVID-19 risk assessment. For England and Scotland, compulsion has been replaced by encouragement.


But organisations in the sector have always had a civil duty of care towards their staff, volunteers and the public. What’s more, employers, in addition to their duties under the Health and Safety at Work Act are required by regulations to assess health and safety risks.


A responsible approach therefore is to continue assessing the risk from COVID-19 in our workplaces, events, and activities. When evaluating risk, you should consider not only the number of cases in your area and any relevant guidance, but also how often you expect to interact with anyone from high risk groups (i.e. those with serious health conditions). Other considerations are likely to be the age demographic, and how well prepared you are to deal with key staff calling in sick with COVID or self-isolating.


For most organisations, it will mean that familiar controls (social distancing, improved ventilation, face coverings etc.) may need to continue for a while longer. In this way we can reduce the chances of staff, volunteers or service users from becoming ill with COVID-19.


Remember, a team member with COVID-19 can easily spread it to others if they come into the workplace. Not surprisingly, the official advice in such circumstances, regardless of where you live, is to stay home and self-isolate. The employment service Acas says that employers “…should take into account keeping the workplace safe for everyone and any concerns from staff.” They say it is good practice to agree a policy with staff on self-isolation.


But with the end of free testing (1 April in England, 18 April Scotland), it will be more difficult for individuals to know whether they have COVID-19, especially if they have few or no symptoms. An agreed policy, going forwards, then becomes very helpful. It could cover not just “when to stay home” but also pay (or sick pay) for staff asked to self-isolate, testing of individuals (and whether the organisation will pay for lateral flow tests); and home-working options. The key is agreeing the policy with those it will affect, and ensuring it is properly communicated.


The pandemic may no longer be such a government priority, but COVID-19 will continue to present greater health risks to the more vulnerable; and a likely need for continued vaccination boosters. Pretending otherwise would be wrong. As Professor William Hang from Harvard says, living with the virus “doesn’t mean doing nothing about it.”


For charities and voluntary groups, returning to near normal should mean prioritising wellbeing. We need to keep our people safe and also support their mental health. It also presents opportunities, where wanted, such as moving to hybrid working.


I’m confident the third sector can get back to near normal operations, but it will be a lot easier with agreed policies and effective risk assessment.

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The importance of risk management cannot be overstated. It is an essential aspect of charity governance, helping trustees to act in the best interests of their organisation. So what is involved? Ideally, you will have a risk register. This will serve as a compass, guiding your trustees through the unpredictable waters of potential hazards. It's a comprehensive document that identifies, assesses, and prioritises risks that could impede the achievement of an organisation's objectives. These risks can range from financial uncertainties and operational setbacks to reputational damage and regulatory compliance issues. In particular, it should also suggest options for avoiding or mitigating each risk. By regularly reviewing your risk register, the trustees will be in a much better place to assess emerging threats and review the severity of existing risks. Not surprisingly, developing your register requires a thorough assessment of all anticipated risks. Common risks faced by charities include financial mismanagement, fraud, reputation damage, cybersecurity threats, regulatory compliance issues, loss of key personnel, and loss of funding. But there will likely be others specific to your circumstances. So your assessment of risk should cover internal processes, external factors, beneficiary and other stakeholder expectations to create a comprehensive risk profile. Once risks are identified, the trustees must develop and implement robust risk management strategies to mitigate potential threats. This involves establishing actions to be taken, assigning responsibilities to key personnel, and fostering a culture of risk awareness and accountability within the organisation. Then once you have your risk register, regular monitoring and evaluation of risk management practices are essential. You must be ready to adapt to new and evolving risks and ensure the effectiveness of mitigations you have put in place. In conclusion, charity risk management is a vital process that requires proactive identification, assessment, and mitigation of risks to safeguard the mission and reputation of the organisation. By implementing effective risk management strategies, charities can enhance their resilience, build trust with beneficiaries and other stakeholders, and continue making a positive impact on the communities they serve.
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